Support Policy

Ident-A-Kid Services of America, Inc. (“Ident-A-Kid”) will provide technical support (“Tech Support”) as “best effort” to licensed users of the Point Guard Security Software (“Software”) in accordance with the following terms and conditions.

• Tech Support shall be limited to (1) troubleshooting issues relating to installation of the Software, failure of the Software to function as specified in the User’s Manual, and any other incompatibilities or bugs associated with the Software; and (2) reasonable assistance regarding efficient use of the Software’s functionality.
• Ident-A-Kid personnel who provide Tech Support are highly knowledgeable regarding the Software and its functionality. No claim of expertise is made, and Tech Support shall not be deemed to include (regardless of the actual content of any Tech Support communication) any advice or information, regarding other software not produced Ident-A-Kid, which includes, but not limited to: Microsoft Windows, Microsoft Office, Faronics Deep Freeze, Symantec Anti-virus, etc.
• It is the responsibility of party requesting Tech Support to redact all proprietary or other confidential information from any model, information, or other materials, whether oral, written, or in any other form, imparted to Ident-A-Kid in connection with a request for Tech Support. By requesting Tech Support, the party authorizing or making the request shall be deemed to have agreed to indemnify Ident-A-Kid and hold Ident-A-Kid harmless in the event of any claim purportedly arising from, or otherwise alleging, receipt or use by Ident-A-Kid of confidential information in connection with the Tech Support so requested.
• Tech Support will be based on the then-current version of the Software and will be furnished only to users who have licensed and installed the then-current version of the Software and are using authorized hardware and supplies.
• If your License is time-limited, your right to receive Tech Support will expire when the License expires.